Priming the Plumbing

Required for initial WAZER set-up! This procedure will ensure that both the low-pressure and the high-pressure water lines have no air in them and are fully primed with water, setting up your machine to have an error free and flawless cut.

Winter Safe Keeping

WAZER, as any water-involving equipment, needs to be protected from freezing temperature.

Nozzle Purge

If WAZER was shut down or turned off before completing a cut, the system is still under high pressure. To release the high pressure perform a Nozzle Purge.

Leveling the Cut Bed

Having a level Cut Bed is critical. The height of the Nozzle needs to be consistent at every point on the Cut Bed. If it isn’t, this can result in Partial Cutting, a Cut failure, or damage to WAZER.

Drain Filter Cleaning

The first-defense for your low-pressure system. The Drain Filter needs constant cleaning. If clogged, the low-pressure system will be starved. Improper cleaning may bring more harm than good.

Tank Cleaning Cycle

To collect Used Abrasive, run the Tank Cleaning Cycle from the Setup & Maintenance menu of the Control Panel. This procedure will help prevent any clogs in the Filtration System. It is good practice to after every cut

Inspecting the High-Pressure O-Rings

The High-Pressure Hoses need to be checked for wear every 20–50 hours. If you do not properly identify wear in the High-Pressure O-Rings, they can become damaged and lead to a severe leak.

Pump Box Oil Change

The Pump Box oil needs to be changed after the first 50 hours of use, and then every 300 hours after that.

Clearing the Dry Abrasive Hose

An abrasive clog is a blockage at some point in the abrasive stream. The most common area that this occurs in is the abrasive hose.

Clearing the Dry Abrasive Hopper

In addition to the Dry Abrasive Hose, another area that an abrasive blockage can occur is in the Abrasive Hopper and/or mechanism at the bottom.

Clearing the Filtration System

The Filtration System that keeps WAZER clean will occasionally become clogged or jammed with abrasive or air bubbles.

Full Tank Cleaning

There are many reasons you may want or need to fully clean out your tank. Fully cleaning out the tank gives you a chance to get your abrasive collection working at peak performance, saving you from having to clean out the tank as often.

Tank Draining - Siphon Method

Sometimes the tank drain can get clogged with abrasive and requires siphon method draining, or you may just want to drain your tank in a hurry. 

Venturi Clean Out

When one of the Venturi gets clogged, a serious mound of abrasive can form on top, and in some instances this can pack the pick-up filters to a point where Clearing the Filtration System can no longer clear the clog.

Replacing the Orifice

You will need to replace the WAZER’s Orifice after 300+hr of run time, when the performance of your WAZER starts to decline, or if the orifice is damaged.

Updating the Firmware

WAZER was designed to allow for easy updating, configuring and adjusting. Firmware updates may include new features, bug fixes, and stability enhancements.

Updating the Config File

WAZER’s software and Firmware are meant to be flexible and adjustable to your situation, so we have created an editable text-based file stored on WAZER’s onboard Micro SD Card. This Config File is opened and edited in any basic text editor.

Exporting .DXF Files From Your Design Software

WAM currently accepts 2 file types for importing drawings. DXF is one of the two and is commonly associated with more technical software. Despite this many drawing type software can also export to this format. We have included walkthrough for four commonly used programs; two technical, and two drawing.

Testing a New Material and Creating a New Wam Entry

The following instructions will walk you through how to determine the cutting parameters for either a new material and/or thickness and enter that material and thickness into your personal database on Wam.

Quick Abrasive Check

This is a quick way to find out if your Abrasive Hopper is clogged and if your Abrasive Valve is operating smoothly.

Register WAM Account

This procedure will guide you through setting up your WAM account and how to avoid common problems

Correct Abrasive Hose End Installation

It is important that the Abrasive Hose End is fully inserted into the Cutting Head. The WAZER sucks up a carefully metered amount of abrasive from the Abrasive Hopper. So, if there is any air leak, the abrasive rate will reduce and the cut performance will be degraded

Cleaning the Water Inlet Filter

All the water going into the system is filtered at the water inlet of the pump. Over time, this can accumulate debris and sediment commonly found in most water mains. If you have particularly old plumbing, you may need to clean your filter more often.

Pinch Valve Teardown (version 2)

What to do when your valve won’t open. Sometimes after a severe clog abrasive will find its way into the inner workings of the pinch valve. To fix this requires the disassembly and cleaning of the pinch valve.

Adjusting the Limit Flag Stop

If the Wazer is jittering or having issues homing, the limit switches flags within the gantry bellows are likely not triggering the switches. This guide will show you how to properly adjust the flags to ensure contact with the limiter switches.

Rear Baffle Quick Check

If the tank over fills with abrasive or it has been a long time since the last full tank clean the rear baffle can become clogged with abrasive. This will mess with the water leveling features of the WAZER and can be baffling to debug. (sorry)

Door Switch Magnet Adjustment

If the Wazer Displays a “Close Door” error despite the door being closed, the door window magnet likely needs to be adjusted.

Abrasive Pickup Cleaning

If there is a lot of abrasive in the tank or the Wazer has been sitting for a long time this mode will loosen up the compacted abrasive by the abrasive pickups and the rear baffle

Cleaning the Pump Box Air Filter

The pump box Air filter needs to be cleaned roughly every 300 hours. If the Wazer is located in a particularly dusty area it should be checked and cleaned more often.  A clean air filter allows the the pump box to run far cooler, prolonging the life of all the components inside

Preparing the Wazer After it Sits Idle for a Long Time

If the Wazer has been sitting for more than a few days, the heavy abrasive in the bottom of the tank can compact. The compacted abrasive is very difficult for the abrasive system to pick up and if it happens to cover the pickups then the system will not function. This guide will help you get your machine ready to cut again.

Rough Z-Axis Adjustment

Over time a tiny amount of abrasive can make its way into the z-axis adjustment block and make it difficult and rough to set the z height of the Nozzle. The following guide will walk you through dissembling and cleaning the assembly.

Nozzle Replacement

The nozzle assembly is wear component and needs to be replaced after around 300 hours of cutting. The following guide details the replacement procedure.


[WARNING] WAZER DOES NOT track the number of hours it has been running.
To ensure a safe and reliable machine, you MUST track your WAZER's run time so that you may perform preventative maintenance as required in this User Manual. If you do not abide by the regular maintenance procedures and schedule, the warranty and support for your WAZER will be void.

Before servicing WAZER:

  • Purge the high-pressure system by properly ending/completing a cut or performing a Nozzle Purge.

  • Turn off or close the On/Off Valve or water supply to the machine.

  • Turn off WAZER and disconnect AC power from WAZER and the Pump Box.

  • Never remove the cover of the Pump Box while it is plugged in.