Technical Support Agent
Why We Need You
WAZER is currently bringing the world’s first desktop waterjet to market. Our team has built a manufacturing facility in the New York Area, and we have delivered hundreds of machines to customers. We have now reached the phase where we need to build a sustainable system to support these customers. If you are passionate about our mission, a quick learner, and have a desire to apply your technical skills at fast-paced startup then we want to hear from you!
Your Daily Role:
You’ll be communicating with customers and solving their issues.
You’ll provide telephone and email technical support for WAZER hardware and software
You’ll document customer problems and the actions taken to solve them
You’ll work with engineers to develop solutions for short term and long term problems
You’ll develop proactive web support content to help users solve common issues you’ve seen repeatedly
As the first technical support agent you will integral in building up long term systems and procedures as we grow
You’ll acquire market feedback from current and future customers through surveys and direct calls
Must have qualifications
You are a patient and thorough problem-solver
You have strong technical communication skills
You have strong written communication
You are a systematic and process oriented thinker
You are comfortable communicating on the phone
You have strong social skills and can interact well with a wide variety of customers
You are comfortable leading feedback sessions with engineers
You enjoy a good brainstorm session
You are well-organized and willing to work independently
Nice To Have Qualifications (BUT WE CAN TEACH YOU):
You have worked with CRM systems (zendesk, salesforce, etc)
You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative
You can break down a system and identify what makes it work the way it does
Degree/Experience in a technical area, for example arch, eng, design, science, and metalworking
Website Editing (squarespace blog pages)
While it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs!
Compensation includes salary, equity, bonus and health benefits.
LOCATION & ENVIRONMENT:
We are located in the Brooklyn, NYC, where you’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers.
Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You will see electric vehicles, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve at WAZER!
To apply, email us at email@example.com and include "Technical Support Agent" in the subject line. Be sure to include your CV and a brief note about why you’re interested in joining WAZER in this role.
Submission deadline 02/20/19. Position Start Early March 2019