Wam, our web-based platform for preparing designs for cutting on WAZER, is getting its first significant upgrade. These changes go live today and will automatically appear the next time you use the software. Version 1.3 includes a combination of new features, user interface changes and bug fixes.
Firmware Version 1.4 brings some significant improvements, and we strongly encourage you to update your machine’s firmware. WAZER’S FIRMWARE WILL NOT UPDATE AUTOMATICALLY! Refer to the Updating the Firmware article for instructions on how to make this highly recommended update
WAZER Firmware refers to the software that is onboard WAZER, embedded within the Controller. The firmware controls all of WAZER’s actions, including gantry movement, water and abrasive flow and maintenance procedures. As we improve WAZER through new firmware development, we will also make sure to release the latest firmware version so prior customers can update their machines.
As the number of WAZER machines in the field increases, we have expanded our Technical Support offering in order to improve your customer experience. There are two methods of getting Technical Support: self-help via the Resources section and contacting WAZER directly. Both of these methods have been improved.
Thank you for being an early adopter and supporter of WAZER. We are constantly listening to our customers and striving to create a better product over time. Since the production of your WAZER we have made improvements and feel we owe it to you to upgrade your machine. That's right, here at WAZER we don't just believe in updating Firmware and Software - we update Hardware too!