Thank you for being an early adopter and supporter of WAZER. We are constantly listening to our customers and striving to create a better product over time. Since the production of your WAZER we have made improvements and feel we owe it to you to upgrade your machine. That's right, here at WAZER we don't just believe in updating Firmware and Software - we update Hardware too! As a result, we would like to send a few courtesy hardware upgrades to you, and we need your preferred mailing address. This is completely free of charge to you - just fill out this survey. Consider it a “Thank You” for being patient with us and making WAZER a reality!
What is in the box?
Initially we did not have a torque spec for one of the assembly steps (oops we are learning!). This resulted in the four bulkhead fittings (white hexagonal pieces) located at the bottom of your tank potentially being over-tightened and cracking at some point in the future, resulting in a small leak. We now have a new way of assembling them that prevents any chance of cracking, so we want to ship you a properly assembled set to make sure you do not experience a leaking WAZER in the future. If you have not yet set up your WAZER, we highly suggest performing this replacement first as it is easier on a fresh machine. For detailed instructions refer to the Venturi Bulkhead Replacement article in the Maintenance Manual.
A number of customers have been dealing with the finicky Dry Abrasive system (ie. setting the correct Dry Abrasive Rate, cleaning it out in the case of back-flow, etc.). As a result, our engineering team went back to the drawing board and designed a new Dry Abrasive mechanism that alleviates the pain points around this system. It allows you to go from back-flow to cutting again in a fraction of the time and keeps the Abrasive Rate stable over time. It is rather quick to implement on your machine (15 minutes) and is guaranteed to save you a ton of grief and time in the future! Refer to the Upgrading the Abrasive Pinch Valve article for details.