FAQ

If you have questions about whether or not WAZER is the right tool for you, please email us at info@wazer.com, and we will happily advise you based on your needs. Please see our most frequently asked questions below.

OPERATION

  • A standard 120V/15A circuit. The device comes ready to simply plug into any standard household or commercial wall outlet.
  • A water source and water drain: We will provide a water hookup-kit that will easily connect to any standard sink or plumbing with nothing more than a screwdriver and a wrench. This solution allows you to run the machine from a separate room from where your plumbing connections may be.
  • A stable work bench capable of supporting 300lb (136kg). (not needed if you buy WAZER Standup, which comes with removable legs).

No, you cannot. There are so many great design tools that exist (including free ones), so we didn’t need to reinvent the wheel. Our software uses your finished drawing file (.DXF or .SVG) and walks you through the steps needed to setup your cut with WAZER.

WAZER operates by primarily consuming three main ingredients: water, abrasive, and electricity. The prices of electricity and water is different for all users but ~90% of the operating cost will be the abrasive. Using the abrasive cost estimate of $0.60 - $1.10 per pound, the abrasive rate of 0.33lbs (0.15kg) per minute and the cut speeds in our Materials & Cutting Speeds chart, you can estimate the abrasive cost for a particular cut.

Just like any machine tool, WAZER has components that need to be replaced, they include:

Cutting Bed: This is the surface that you will fasten the material you want to cut. The wear rate will primarily depend on the material, shapes, and repetition of your cuts, but average users can expect this to be every 25-75 hours of runtime.

To further explain the details of this, the wear on the Cutting Bed isn't concerning until you lose enough locations on it to firmly fasten down the material you want to cut. As a result, you can imagine if you are always cutting similarly sized shapes from the same size stock material, the Cutting Bed will last you a long time since you will be damaging the same location and not the locations that you are fastening to. However, on the contrary if your needs are more variable in terms of material stock sizes and cut shapes, the cutting bed will last a shorter time, comparably speaking. Giving some thought to where you fixture and cut certain sized shapes on your cutting bed will also prolong its life.

Cutting Head: This is the set of components that prepare the water stream appropriately to cut your material. Many factors such as water quality and desired cut geometry can affect the rate of wear of these components. We understand the importance of knowing this figure and are in the process of evaluating this set of components for longevity. Once we have results we will share the numbers.

As with all machines, maintenance schedules are a requirement to ensure long lasting performance. We have done our best in designing a machine that minimizes this for our customers but are still counting on you to perform the following maintenance:

  • General visible machine inspection. Look for damaged components and ensure that the inside of the machines is clear of excess abrasive and debris.
  • Change the oil in the pump.
  • Lubricate the motion control system.

We knew this would be a concern from the get go and are very happy with how quiet we made WAZER. It is easy to hold a conversation next to the machine while it is cutting. For example, we ran a live on-stage demo while giving a presentation next to the machine at the Techcrunch Disrupt SF event. We also did interview sessions with various publications while the machine was running. We do not have a final decibel reading available for release, but we can compare it to some appliances you may be familiar with. For example, its louder than a dishwasher but significantly quieter than a vacuum. In comparison to some common shop tools it is quieter than a grinder or bandsaw. Once parts are manufactured in their final processes and on their final tools we will make sure that we measure and release this specification.

We’ve taken extra precautions to ensure machine safety. Unlike most waterjets, WAZER is fully enclosed, and the machine automatically shuts off if the door is open. So unlike hand-held or hand-fed tools, there is no way to get close to the cutter when the water is on.

Part “pop-ups” are a common cause of gantry crashes in 2D cutting systems (laser cutters, plasma cutters, and water jets). This happens when a cut out part moves on the cutting bed in such a way that some of it is sticking up above the original material surface. By adding a small tab or section of material that connects the cut out component to the rest of the material we eliminate the majority of these “pop-up” failures. However, if the cutting head jams against some other foreign debris, the gantry will stall resulting in needing to recut your part.

Pieces of feature-rich industrial software can cost $7,000 alone (more than the cost of our entire product). These pieces of software would be very intense to use for many of our customers (some even require professional training!). In the same way that we have simplified industrial waterjet cutting, we have also committed to simplifying the software. Features such as tabs and lead in/out will definitely be in our initial software release. However, features such as auto nesting and optimization will not be included initially. Most importantly, we are committed to creating a piece of software that allows a user with basic computer skills and no technical knowledge to set up their desired cut file with just a few clicks and have WAZER cutting their project within minutes.

Our software preview below provides an idea of the general level of adjustment and simplicity we are striving to achieve in the initial release.

CUTTING

WAZER's cutting speed varies depending on the material being cut and the material thickness, so there is no single answer. Our Materials & Cutting Speeds chart shows speeds for common materials. If you don’t see the material and thickness listed that you want to cut, email us at info@wazer.com and we’ll test it.

This depends on the material you’re cutting. For steel, it’s around 3/16” (5mm), whereas for plastic it’s around ½” (13mm). View our Materials & Cutting Speeds chart to see the cut-able thicknesses for various materials. If you don’t see the material and thickness listed that you want to cut, email us at info@wazer.com and we’ll test it. Aside from that, WAZER cannot support any material thicker than 1 inch.

This is a tricky question with any cutting tool, because it depends greatly on so many factors, like material, material thickness, cutting speed and desired geometry. The cut produced by the water stream is roughly 1/16” (1.5mm) in width, so that coincides with approximately the smallest feature (internal diameter or internal line width) you can cut. The linear motion system is accurate enough such that hole patterns will line up from part to part.

WAZER will not be capable of engraving in its first generation, only cutting. We have experimented with this in the past on materials such as glass and stainless steel but will not be pursuing it in this first release. Media blasting is a great process to etch on all materials that could be cut with WAZER.

Yes, the hardware on the machine is capable of cutting certain soft materials without abrasive, but it is unlikely that this functionality will be present in the initial release because our priority is to stay focused on delivering abrasive cutting first. However, it is quite possible that the machine will have a software and/or firmware upgrade in the future that will allow for this, thereby not needing to wait for a new generation of machine to have this capability! No promises on this yet, but it’s a possibility we will consider once we deliver the core unit to our customers and we start diving into feature expansion!

Most likely. The Materials & Cutting Speeds chart shows cut speeds for popular materials and thicknesses. If you don’t see the material and thickness listed that you want to cut, email us at info@wazer.com and we’ll test it.

WATER

No, WAZER uses less than 10-20% of the water used in a conventional shower head.

No, WAZER is open loop, meaning it takes tap water in and drains out the used water.

Our unique abrasive separation system removes the abrasive and dense materials you are cutting from the water, resulting in the drain water exiting the machine being relatively clean. During operation, you will see that the tank water and drain water is in fact cloudy. This is mainly due to the trace deposits that are in the abrasive. They typically stay in suspension for hours before settling out.

The water pressure is significantly higher than that of household appliances but lower than that of industrial waterjets. We are currently not divulging the exact pressure, but we will be releasing the pressure at a later date. A lot of effort went into setting this pressure to bring you this technology at the price-point you see. In general this is not a parameter that the customer ever needs to consider as it is set by the machine.

Additionally, pressure will not inform our customers of anything meaningful. The important performance metric to our customers is cutting speed, which is a function of the entire hydraulic subsystem design. Pressure is just one element that contributes to performance, in the same way that a higher megapixel camera does not mean you are going to get better photographs (common misconception). This is well documented in the industrial waterjet space, where there are 60,000 psi machines that cut faster than 90,000 psi machines! We'd also like to state that our hydraulic subsystem design has been set in stone for months now. It is why we have been able to evaluate the performance of our machine and publish the cutting speeds of different materials from the onset of our launch.

Please remember that this is just temporary and we will be releasing the pressure at a later date.

No, you can’t. Everything in the hydraulic system is sized proportionally and is not adjustable. This results in a much simpler and lower-cost system. However, we are always listening, so please reach out to us at info@wazer.com with what you desire from the cutting, and we will incorporate your needs in the design of our future accessories and products.

ABRASIVE

WAZER should only be used with an abrasive called garnet. This is simply crushed rock and the most common abrasive used in the waterjet industry.

No. We do not suggest reusing abrasive as it may cause the machine to clog.

Garnet, the recommended abrasive that should be used, is a naturally occurring substance so it is safe to simply throw away in the trash. Spent abrasive can be repurposed in other creative ways such as using it as an additive in concrete mixing, using it as fill in construction, or making sand castles.

Abrasive garnet is sold at thousands of locations around the world. As a result, the cost varies between places and with the volume you are looking to acquire. If you will be doing a large amount of cutting with WAZER and are capable of ordering abrasive by the pallet in 2200lb (1000kg) quantities, we have found you can expect to pay between $0.30-$0.60/lb ($0.66-$1.32/kg).

However, we understand that many of our customers will be looking to source abrasive in lower quantities and want it delivered to their door. As a result, we are in talks with the major garnet distributors and have even visited their facilities to understand the industry and the way it works in detail. We are now working on internal and external distribution methods to minimize the cost to customers. This is an optimization activity around the numerous factors that play into its cost - like customer shipping location, our final abrasive suppliers, our final logistics providers, distributor vs selling direct, locations of distribution hubs, volume the customer is ordering or subscribing to, etc. It’s quite the puzzle, but we are taking care of it so that you can simply order the abrasive with a couple clicks on our website and have it arrive at your doorstep. Once this network and plan is solidified we will update you with a final figure, which we expect to be between $0.60-$1.10/lb ($1.32-$2.42/kg) in the low-volume worst case. To connect some dots and better illustrate what this would mean to you as a customer look at the Abrasive Usage table, which llustrates the anticipated abrasive cost to you for some of the sample projects we have done.

We suggest ordering abrasive on our website for low volume orders (not available yet). We will also provide a list of compatible abrasive suppliers. This will both ensure the lowest cost and that you use quality abrasive that will not result in problems for your machine.

Furthermore, as our community grows and the number of machines we sell grow, we will be able to pursue different distribution methods. For example, we can facilitate in connecting low volume WAZER users to high volume WAZER users and also industrial waterjet shops willing to sell abrasive that they are already sourcing in volume. This will bring both greater convenience and a lower cost!

Yes, of course! We have not locked down our machine to using proprietary abrasive or cartridges like many other machines and technologies. As long as its garnet, feel free to get in touch with your local sources or other means. However, we suggest acquiring a small quantity to test with as low-quality abrasives exist in the market that can cause undesired results and even clog the machine.

SHIPPING

We currently ship to the United States (including Alaska and Hawaii), and Canada. If you are interested in WAZER but live elsewhere, please contact us and tell us which country you are from. We will open up international orders as soon as possible but want to make sure all of our customers are serviced properly.

This will only apply to our Canadian customers as we currently only ship to the US and Canada. Duty and taxes are not included. We currently do not know what the duties and taxes will be, but they will be an additional fee. We will give our Canadian backers a better estimate of this cost before final shipping.

We currently only ship to United States and Canada. For our initial launch we decided to not pursue markets outside North America, because committing to such distribution is risky without knowing how many orders we might receive. The weight and size of the product makes shipping, customer support and replacements prohibitively expensive at low volumes. We will open up international markets once we’re able to support them appropriately. To be kept up to date on our status with this please email us at info@wazer.com.

We have been incredibly pleased with the significant amount of international support. We have a few strategies outlined and are doing our due diligence, because we want to make sure that anyone who receives a WAZER is fully supported. Our main goal at the moment is to stay on track in order to deliver to our current backers. We understand that this may disappoint some of you, but what we can state is that the international unit delivery date would be the first half of 2018 whether we would be taking pre-orders now or in a few months.

Our goal with taking this approach is to be able to confidently offer units to international customers at a fair price and be able to appropriately support those customers for the longevity of the product. This is an involved task and needs to be properly thought through before we make commitments to any additional region. Be patient with us as we grow and scale in a sustainable fashion!

To be kept up to date on our status with this please email us at info@wazer.com.

Yes. Select the "pick-up" shipping option. We would love it if our customers stopped by our facility to come chat with us and check out our space!

GENERAL

The MSRP for WAZER will be $5,999 in North America. International pricing is not yet available, but coming soon!

Yes! We’re always looking for talented individuals to join our team. Please see our current job opportunities and reach out to careers@wazer.com.

You will never find us trying to push our product to a customer that it doesn’t make sense for. You are welcome to reach out to us at info@wazer.com to explain your use-case, and we are more than happy to advise on whether WAZER is right for you. If it is not we will happily suggest something that is more appropriate, including going to a waterjet shop or buying an industrial machine! We’re proud of this approach and are happy to say it is being well received and appreciated by our community and the individuals we've spoken to thus far.

As engineers who have worked with lots of machine tools, we know how important customer support is for a machine like WAZER. We can guarantee that you will receive a working waterjet and will provide the full details of the warranty before the units ship. We will certainly take extra care of our earliest supporters.

Our home base has been in New York, although we spend a lot of time working out of HAX Accelerator's office in Shenzhen, China. The coming months will be split between these two locations to manage both overseas suppliers and domestic assembly and fulfillment.

We're always interested in partnering with people who can help make WAZER accessible to everyone. Please contact info@wazer.com to discuss.

Being makers and product designers we understand the drawbacks and benefits of both open and closed hardware systems. We intend on having WAZER’s electronics hardware be open for the numerous benefits it can bring to waterjet technology.

By far the most expensive component in a traditional abrasive waterjet is the high pressure pump. These subsystems operate at 60,000-90,000psi, generate incredible amounts of cutting power, and cost tens of thousands of dollars. We have figured out how to maintain useful cutting performance while significantly reducing the water pressure. So we can't cut through 2-inch-thick steel, but you probably don't need to.

WAZER is very different from industrial waterjets. These machines cost $100,000 - $1,000,000, take up a lot of space, and require significant infrastructure, a trained operator, and expensive maintenance. As a result, industrial waterjets’ cutting performance is far superior compared to WAZER's. Their cut speeds can be 20-100x faster, and they would consume less abrasive while cutting the same part. WAZER is a desktop device that fits in any small workshop. It can be used anywhere with a standard outlet, water source and drain. It is also cleaner and quieter to operate and easier and cheaper to maintain. And just like industrial waterjets, WAZER also cuts through ANY material.

Industrial user requirements are very different than those of our customer base. In industry, cutting speed is more important than upfront machine cost, because large capital investments are financed and recouped through high volume production. Our market values accessibility foremost, which has driven WAZER to be an easy-to-use and maintain waterjet solution at an affordable price-point.

In summary, industrial waterjets are in a different category of machine tool from our machine, much the same way that an electric scooter is in a different category of transportation from an SUV. Both can move you between locations but there are significant differences in how. Every product has its particular use-case and market. If you have questions about whether or not WAZER is the right tool for you, please email us at info@wazer.com, and we will happily advise you based on your needs.